5 powerful ways low-code and AI are transforming IT teams

Written By Nolaine Puig

IT teams often find themselves bogged down by repetitive tasks, leaving little time for strategic work. As a result, immediate issues take priority while long-term projects get sidelined. To address this, Microsoft has outlined five ways AI and low-code development tools can revolutionize IT workflows. With intuitive app-building capabilities and conversational language prompts, these tools empower both beginners and experts to quickly create custom solutions tailored to the unique challenges of their IT departments.

Here are 5 ways enumerated by Microsoft:

  • Offload repetitive tasks like document retrieval with custom AI assistants in Power Platform.

  • Securely streamline employee password resets with multi-factor authentication and biometric checks.

  • Empower employees with a self-service help desk, built using Copilot Studio, for fast troubleshooting.

  • Delegate tasks to the right people with AI, ensuring timely resolution of critical issues.

  • Automatically log service tickets and provide real-time status updates with AI in Power Platform and Copilot Studio.

Nolaine Puig
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