Microsoft brings AI-first business process to organizations with autonomous agents

Microsoft's latest announcement introduces autonomous agents for Dynamics 365, designed to streamline business processes. These AI-driven agents enable organizations to automate tasks, reduce inefficiencies, and improve decision-making. By embedding these agents into daily workflows, businesses can accelerate operations and focus on strategic goals. This new integration highlights Microsoft’s continued innovation in business automation, offering users more control and productivity across sectors.

Autonomous agents’ features and capabilities:

• Autonomous agents seamlessly execute and orchestrate tasks on behalf of individuals, teams, or entire functions.

• 10 new autonomous agents in Microsoft Dynamics 365 are designed to boost capacity across sales, service, finance, and supply chain teams.

• Sales: Sales Qualification Agent prioritizes leads and crafts personalized sales emails, allowing sellers to focus on higher-value activities.

• Operations: Supplier Communications Agent autonomously handles supplier collaborations and proactively manages potential delays.

• Service: Customer Knowledge Management Agent continuously updates knowledge articles by analyzing case insights and ensuring teams have the latest information.